Refund policy

Returns & Refunds

At Redleaf London, we are a small business that values every purchase. I truly hope you love your order. However, if something isn’t quite right, we offer a 14-day return policy from the date of delivery.

To be eligible for a return, items must be in their original condition, unworn, unused, with all tags attached, and in the original packaging. Proof of purchase, such as a receipt, is also required.

To initiate a return, please contact us at lily@redleaflondon.com. 

Please note that customers are responsible for the cost of return postage. Items returned without approval will not be accepted. 

If you have any questions regarding your return, simply reach out at the email above.

Damages and Issues 

We take great care in crafting and delivering your items, but if your item(s) arrive defective, damaged, or incorrect, please contact us as soon as possible with your order number, a brief description, and supporting images. We will review the issue promptly and ensure it is resolved. 

Exchanges

If you would like to exchange an item for a different size, please email lily@redleaflondon.com with your order number and the size you would like to receive. You can then return the original item to us following our returns instructions.

Once your return has been received and approved, we will dispatch your requested replacement size. 

Refunds 

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

We truly appreciate your support and understanding of our small business. Thank you.